Please either email or call our reliable Customer Support team to place an order.
From July 2026, yes. Until then, please either email or call our reliable Customer Support Team to place an order.
Over 98% of our Style Guide products and standard finishes in the Special Works range are sent within 3 days. Our Special Works bespoke finishes are usually produced to order. The expected lead time for these products is four – six weeks.
Yes, with an export team in-house and dedicated logistics partners internationally, we supply clients globally.
Once your order has been dispatched with our trusted courier, you can track it via a dedicated link. If you have not received a tracking link, please call or email our customer support team.
If you receive an item which is damaged or faulty, please let us know as soon as possible so that we can investigate the issue and come to a satisfactory resolution.
Once you have ordered, you can typically change the order if you call our Customer Support team within 24 hours after order. Following that, there’s a possibility that your order will have been dispatched in which case it is too late to change. If you would still like to change, it is best to receive the order, contact us to let us know, and return the goods to us as soon as possible.
Yes, you can return products within the legal framework. Please let us know and return your unwanted items as soon as possible.
Yes. Please speak to or email our Customer Support team who can promptly organise samples for you.
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